Frequently Asked Questions
Below you’ll find answers to common questions about our products, shipping, and returns. If you can’t find what you’re looking for, feel free to contact us — we’re always happy to help.
About Clownfish Studio
Who or what is Clownfish Studio?
Clownfish Studio is an independent creative studio producing ocean-inspired art prints, accessories, and small travel items designed for people who feel at home in, under or near the sea. Our designs are inspired by coral reefs, marine life, and the culture of diving and ocean exploration.
Who runs Clownfish Studio?
Clownfish Studio is run by founder Florien Wildeman, a diver, traveler, and designer based in northern Germany. The studio is a small independent business and most aspects of the shop - from design to product development and customer support - are handled personally.
Where is Clownfish Studio based?
Clownfish Studio operates from northern Germany - Moin! - and ships products internationally. Some products are shipped directly from our studio, while others are produced and shipped through trusted print partners.
Does Clownfish Studio support ocean conservation?
Yes. We donate 10% of profits from the Living Coral Collection to Coral Catch, an Indonesia-based non-profit working with local women to protect and restore coral reefs. You can learn more on our Ocean Commitment page.
Products & Quality
What kinds of products does Clownfish Studio offer?
Clownfish Studio offers a curated range of ocean-inspired products including:
- fine art prints
- mugs
- travel accessories
- small dive and beach items
- home and desk accessories
All products feature original designs created for the studio.
Are your art prints high quality?
Yes. Our art prints are produced using professional giclée printing on premium Hahnemühle German Etching art paper. This combination of printing method and medium produces rich colours, high detail, and excellent durability, making the prints suitable for framing and long-term display.
Will colors look exactly the same as on my screen?
Colours may appear slightly different depending on your screen settings and lighting conditions. We work carefully to ensure the printed colours match the artwork as closely as possible.
How are your products produced and fulfilled?
Clownfish Studio works with several production and fulfilment partners, so materials, packaging and production methods vary by product. Some products are made on demand, and some can be fulfilled regionally depending on the product and destination. Where a product has a specific material, packaging or production feature worth highlighting, you’ll find the details on the relevant product page.
Shipping & Delivery
Do you offer free shipping?
Yes. Free shipping is included in the price of our Premium Art Prints, Poster Editions, Ocean-Inspired Mugs and Après-Dive T-Shirts in the countries where these products are available.
Products packed and shipped directly from our studio in Germany have a separate shipping charge, calculated at checkout according to the delivery destination and total order weight.
Why do some products have shipping costs?
Some products are packed and shipped directly from our studio in Germany. Shipping for these items is calculated according to the delivery destination and total order weight. This allows us to keep prices fair while still shipping internationally.
Which countries do you ship to?
Clownfish Studio ships to Germany, many countries across Europe and selected international destinations. Availability varies by product because we work with different production and fulfilment partners.
The country or region selector shows the markets currently served by our shop. If a particular product is unavailable for your delivery address, this will be shown on the product page or during checkout.
How long does delivery take?
Delivery times depend on the product, fulfilment method and destination.
Products shipped from our studio are normally dispatched within 1–3 business days. Made-to-order products require production time before they are shipped.
After dispatch, delivery generally takes approximately 5–10 business days within Europe and 7–14 business days to destinations outside Europe. These are estimates rather than guaranteed delivery dates, and customs or local postal delays may occasionally add time.
Why might my order arrive in separate parcels?
Some products are shipped from our studio in Germany, while others are produced and sent by specialist print partners. If your order contains different product types, they may be shipped separately and arrive at different times.
Any applicable shipping charges will be shown in your cart at checkout. You will not be charged extra simply because your order arrives in more than one parcel.
Returns & Refunds
Can I cancel my order?
If your order has not yet been fulfilled, you can request a cancellation through your customer account.
If your order has already been fulfilled, please refer to the return information below.
Can I return an item?
If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving a reason.
You can submit your withdrawal or return request through your customer account or contact us at hello@clownfishstudio.com.
If you are ordering from outside the European Union, we also accept returns of eligible items within 14 days of delivery as part of our shop policy.
For voluntary returns outside the EU, items must be unused, unworn and in their original condition.
Who pays for return shipping?
Unless the item arrived damaged, defective or incorrect, customers are responsible for the cost of return shipping. As a small independent studio we currently cannot offer free returns.
Please use your customer account or contact us before sending anything back so we can provide the correct return address and instructions.
Do I need to contact you before returning an item?
Please submit your return request through your customer account or contact us at hello@clownfishstudio.com before sending anything back.
This allows us to provide the correct return address and instructions. For EU customers, this does not limit your statutory right of withdrawal.
Are all products eligible for return?
Most non-personalised products can be returned in accordance with our return policy.
Premium Art Prints, Poster Editions and standard Mugs are produced individually through print-on-demand partners, but being made to order does not by itself make them non-returnable.
Products made according to your individual specifications or clearly personalised for you are not eligible for change-of-mind returns where the statutory personalised-goods exception applies.
Damaged, defective or incorrect items are always handled separately - please contact us and we will arrange an appropriate solution.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at hello@clownfishstudio.com.
If possible, include a photo of the issue, as this helps us resolve the problem more quickly. We will arrange an appropriate solution, such as a replacement or refund.
How long do refunds take?
For EU customers exercising the statutory right of withdrawal, we will issue the refund within 14 days of receiving your withdrawal notice.
For returned goods, we may wait until we have received the item back or you provide proof that it has been sent back.
Refunds are issued to your original payment method. Your bank or payment provider may need additional time to process the refund.
For voluntary returns outside the EU, refunds are processed once the returned item has been received and checked.
Prints & Made-to-Order Items
Can art prints, posters or mugs be returned?
Yes. Premium Art Prints, Poster Editions and standard Mugs are produced individually through print-on-demand partners, but being produced after you place your order does not by itself make them non-returnable.
Normal return and withdrawal rules apply to our standard designs.
Products that are made according to your individual specifications or clearly personalised for you may be excluded from change-of-mind returns. This does not affect your rights if an item arrives damaged, defective or incorrect.
What if my print or mug arrives damaged or is faulty?
If your print or mug arrives damaged, has a production defect or is incorrect, please contact us as soon as possible at hello@clownfishstudio.com.
If possible, include a photo of the issue. This helps us resolve the problem with our production partner as quickly as possible.
What should I do if there is a production error?
If there is a visible printing defect or production mistake, please contact us at hello@clownfishstudio.com as soon as possible.
If possible, include a photo of the issue. We will work with our production partner to arrange an appropriate solution.
Ocean Commitment
What is the Living Coral Collection?
The Living Coral Collection is Clownfish Studio’s signature design collection inspired by coral reefs. The collection celebrates the colours, patterns, and biodiversity of reef ecosystems.
How does this collection support coral reefs?
We donate 10% of profits from the Living Coral Collection to Coral Catch, an Indonesia-based non-profit working with local women to protect and restore coral reefs. You can learn more on our Ocean Commitment page.
Who is Coral Catch?
Coral Catch is a women-led marine conservation organization based in Indonesia, working to restore coral reefs while empowering local women to become leaders in ocean protection. Learn more about Coral Catch on our Ocean Commitment page.
What choices does Clownfish Studio make around packaging, production and fulfilment?
Our products are made and fulfilled by several different partners, so the details vary from product to product. Depending on the product and production partner, this can include recycled or non-plastic packaging, made-to-order production and regional fulfilment. We aim to be specific about these choices rather than making broad environmental claims, and we’ll continue to update the information as our products and production partners evolve.
Does Clownfish Studio support ocean awareness beyond donations?
Yes. Ocean commitment at Clownfish Studio also means sharing stories, knowledge, and inspiration that help people connect more deeply with the sea. Through our Ocean’s Journal, Inspiration pages, and social media, we aim to highlight ocean life, conservation topics, and inspiring people and projects that encourage greater awareness and care for the ocean.
Contact & Support
How can I contact Clownfish Studio?
You can contact the studio by email through the contact page on the website. Because Clownfish Studio is a small independent business, responses may take a little time, but we always aim to reply as soon as possible.
Can I collaborate with Clownfish Studio?
If you have an idea for a collaboration, project, or feature related to ocean culture, conservation, or diving, feel free to get in touch. We are always interested in connecting with people who share a love for the ocean.
Still have a question?
Feel free to contact us. We’re always happy to help.